Returns and Refunds

• Customers must contact FigurineOut regarding a return or exchange within 7 days of receiving the order.
  
  
• Rare Finds, clearance items, discounted items and final-sale items are not eligible for return or refund.
  
  
• Customers should inspect the exterior packaging before opening the product. If there is visible damage, customers should take photographs before opening the package and contact FigurineOut.
  
  
• Opened products are not eligible for return or refund, except where FigurineOut expressly agrees otherwise.
  
  
• Returns for change of mind, buyer’s remorse, preference, or simply deciding that the customer no longer wants the product are not accepted.
  
  
• Returned items must be authorized by FigurineOut before being sent back.
• Customers should contact FigurineOut for return instructions and the appropriate return address.
• Customers are encouraged to use a trackable and insured shipping method when returning an authorized item.
• Refunds, where approved, are processed after the returned item is received and inspected.
• Refund processing may take up to 30 days after receipt, and additional time may be required for the refund to appear on the customer’s original payment method.

Product Condition and Manufacturer Defects

• All products sold by FigurineOut are purchased new from authorized suppliers and, in many cases, imported directly from Japan.
• Because we are collectors ourselves, we do not open sealed product boxes to inspect the item inside before sale.
• Although all products are sold new, there is a very small possibility that an item may contain a manufacturing defect, paint issue, missing part, assembly issue, or other condition that is not visible until the product is opened.
• FigurineOut cannot guarantee the internal condition of a sealed product and is not responsible for manufacturer defects that could not reasonably have been identified before the product was opened.
• Where possible, FigurineOut will make reasonable efforts to assist the customer in contacting the manufacturer or distributor regarding a manufacturing issue.
• FigurineOut is not responsible or liable for providing a refund, replacement, or compensation for manufacturer-related defects.

Damage During Opening, Assembly, Posing or Handling

• FigurineOut is not responsible for damage caused after a product has been opened.
• Products damaged or broken by the customer while opening, assembling, installing, posing, handling, modifying, or displaying the item are not eligible for refund or replacement.
• Customers are responsible for following any assembly, handling, or safety instructions provided by the manufacturer.

Pre-Orders

• Products require a mandatory 25% non-refundable deposit to secure the pre-order.
• If a customer pays the mandatory 25% deposit and later chooses to cancel the pre-order, the deposit is non-refundable.
• Customers may also choose to pay the full pre-order amount in advance.
• If a customer who has paid the full amount in advance chooses to cancel the pre-order, the refund will be subject to a 25% cancellation/restocking fee.
• Any remaining refundable balance will be returned to the original payment method.
• Estimated release and arrival dates are provided by manufacturers or distributors and may change.
• Manufacturer, distributor, shipping, customs, or other delays outside FigurineOut’s control do not constitute grounds for cancellation without the applicable cancellation terms above.

Packaging and Collectible Condition

• Collectible packaging is intended primarily to protect the product during manufacturing and transportation.
• Minor box wear, small dents, creases, scuffs, scratches, corner wear, or other cosmetic imperfections to the packaging may occur during shipping and handling and do not necessarily indicate damage to the product itself.
• Packaging condition alone is not grounds for a refund or replacement unless FigurineOut expressly agrees otherwise.

Contacting FigurineOut

Before returning any product or requesting a refund, customers must contact FigurineOut for authorization and instructions.

Website: www.figurineout.com