Hatsune Miku 2nd Season Winter Ver. Figure - Vocaloid

Customers who have purchased from us should note that all returns/exchange enquiries must be received within 7 days of you receiving your goods at your nominated delivery address. When you receive your ordered product, please confirm the condition at first time.

• Items from Rare Finds and Discounted items cannot be returned.

• Look at the packaging and item before you open. Should you notice any issues, please take a picture, and submit to us before asking for your refund.

• Returns will not be accepted if the package is open.

• Deposits for Pre-Orders are non-refundable.

• Returns will only be accepted if product is defective, "Buyer's remorse" does not qualify.

• To return your product, you should mail your product to us. Please contact us to get the address.

• Figure is one of the collectibles, not like toys, after open will affect value and resales, please check before you open the transparent box, some brands will only accept application for after service when the transparent box unopened. If you see any damage, please contact us immediately.

• When you return your product, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@figurineout.com